Shopping Info

THE BORING SMALL PRINT BIT!

REFUNDS
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
We will try to attend to all unopened food returns as soon as practically possible.

ALL TOBACCO ORDERS IF NOT REQUESTED & EXTRA POSTAGE PAID TO BE SENT BY SECURE MAIL, ARE POSTED AT THE BUYERS RISK.

RETURNING FAULTY GOODS
Please contact us by telephone (on 01388 772736) or email info@sweetgreetingsshildon.co.uk to inform us of your wish to return products. Unfortunately due to the nature of tobacco products we cannot accept returns for these, and all confectionery has to be in its sealed original wrapper.

We may allocate you with a Returns Code, which should be included with the package to improve processing of your return.
We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) and return to:

Sweet Greetings
 4 Church Street, Shildon, County Durham, DL4 1DU
 You will be responsible for the returned products until they reach us

NUTS AND ALLERGIES
Please note that many products are produced in an environment where nuts are sometimes present therefore we are unable to guarantee our products will be nut free. Many manufacturers use the same production lines for a number of products for example so it is not possible to guarantee that all our products (unless stated) are free of any particular ingredient.

OUT OF STOCK POLICY
 Occasionally we may run out of a particular item. If it is included in your order we will contact you with a possible replacement, which will be of the same or greater value, or an estimated time of when we shall be receiving new stock in. If neither of these are acceptable solutions we will refund that part of your order.

COMPLAINTS
 We aim to deliver the highest level of customer service. However, in the unlikely event that you would like to complain about any matter please e-mail MD Lyn Neilson at info@sweetgreetingsshildon.co.uk. We will reply as soon as possible and in any case you will at least receive an acknowledgement within 3 (three) working days whilst we work to resolve your complaint.

MISCELLANEOUS
In the event we are unable to comply with our obligations due to circumstances beyond our reasonable control, we shall not be liable for such inability to comply with our obligations or resulting delays.
These terms and conditions are governed by the laws of England and Wales. Any dispute shall be submitted to the exclusive jurisdiction of the English Courts.

All sales will be conducted in English and are fully inclusive of VAT.
 This contract will not be filed.

CONTACTING www.sweetgreetingsshildon.co.uk
 If you would like help when ordering, information about a product, request for a product or if you would just like to provide us with feedback on our service, please feel free to email us at info@sweetgreetingsshildon.co.uk

LOST ITEMS: We are at the mercy of our carriers and all orders are despatched at your own risk. In the unlucky event of a claim, we will provide proof of posting to either Paypal/Nochex and also if viable, enter a claim on your behalf, where as your details are passed to Royal Mail and they do an internal investigation, even down to the postman. Theft of Royal Mail items is very rare due to the ability to use our franking number for tracking and theft is not taken lightly by any of our carriers.

 


Paypal logos